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Frequently Asked Questions |
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Q?
How do I determine the size of my lettering? |
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A!
The size of your vinyl lettering depends on several factors such
as the
space available, the number of letters
in the name, and font
style used. To get the best possible
fit, we suggest you measure the height and width of the area where the lettering
will go and determine what size would look appropriate within that area. Here are some guidelines to help you achieve the
maximum impact for your lettering:
Height:
The total height of your lettering is measured
from the top of the tallest letter to the bottom of the lowest
letter (including descending characters like g, y or j), plus the
shadow if selected. For example, if you order a 6 inch boat name with
a lower case "y" or "g", the capital letters will be less than 6
inches. To see an example click here.
Also, keep in mind that the further away you get from the boat the smaller the
lettering will appear. For maximum visibility, we suggest you get the largest
lettering that will fit within the available space on
your boat.
Length:
This is the maximum length the boat name can be. Please note:
we do not stretch the name to the maximum length, however, we
may condense it slightly if the actual length of the name exceeds the
length you specify.
Transom: measure the available width and subtract
at least 2 inches (1 inch on either side).
Sides: The average length for the sides of most boats 25' and under
is between 36 and 60 inches. Boats larger than 25' can be
longer. NOTE: The maximum length we can provide in one piece is
100 inches.
Please contact us if you need assistance in determining the size of your lettering.
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Q?
When will I receive my lettering? |
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A!
Orders are shipped within 7 business days via USPS
Priority Mail. On average, you should receive
your order within 10-14 days.
For information about rush delivery options click here. |
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Q?
Is the lettering easy to install? |
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A!
Yes. All boat names are pre-spaced on a single sheet and
come complete with step-by-step installation instructions and a
squeegee to help you achieve professional results. Most
clients tell us that the installation was much easier
than they expected. |
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Q?
Is your online order form secure? |
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A!
Absolutely. Keeping your information confidential and secure is one
of our top priorities. All order information is transmitted
directly to a financial institution and protected using
state-of-the-art 256 bit SSL encryption technology. Our online ordering system has been
approved by all major credit card companies. Click here
to view our security policy. |
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Q?
Do you offer a guarantee on your vinyl lettering? |
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A!
Yes. We use high quality, marine-grade vinyl manufactured by 3M. We guarantee your lettering will not crack, peel
or fade for a minimum of 8 years* or we will replace it free of charge.
*Metallic and specialty vinyls are warranted for 5
years. |
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Q?
What is your return / cancellation policy? |
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A!
Return Policy: All lettering is custom made and returns are not accepted.
If an error is made on our part we will promptly send a replacement at no charge.
We must be notified of any errors within 24 hours of delivery.
We cannot replace lettering that is mis-spelled or too large or small - unless the error is our fault.
If you're not sure what size lettering to order, call us for assistance. We will do our best to offer suggestions
based on the information you provide.
Cancellation Policy: Orders cancelled within 24 hours will be charged a $20 administration fee. Orders cancelled after 24 hours will be charged the administration fee plus any part of the order that has already commenced or been completed.
Click here to view further details of our policies. |
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Q?
Can you make lettering in an arch or other effect? |
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A!
Yes. We can make lettering in an arch, wave or other
effect. We also offer genuine 22k Gold Leaf and full color
lettering. Contact us for more information. |
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Q?
Can you create a custom design? |
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A!
We offer limited design services. Contact us for more information. |
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